7-Day Free Returns Policy

At Musclesup.com, our goal is simple: We want you to feel as confident in your order as we do in our product. And you can, because we stand behind every product we make. You may return merchandise purchased online for size, wrong item, style or powder oxidation/harden reasons within 7 days of shipment of your order, provided it has not been opened, damaged, washed, altered or worn.

  • Final Clearance and Rejected items are not eligible for returns and/or exchanges.
  • Please contact customer service by email or at 013-5599299.
  • Please note and keep the return tracking number until your account is credited.

Return Exceptions: Rejected items and Final Clearance items are considered final sale and are not eligible for return.


1. DAMAGED DURING SHIPPING

We take great measures to ensure that packages arrive to you not only quickly, but in perfect condition. Unfortunately, in rare cases items may be damaged during shipment. Shipment is carried out by third party courier companies / outsourced to third party courier companies.
Mail service is responsible for the goods during transportation.
Please, open the package delivered under your order the moment you receive it. If any damage is revealed, make claims against mail service.
Therefore, we are not responsible for any items that are damaged during shipment.

2. POSTAGE CHARGES

Postage charges are calculated automatically when you add the items to the cart and proceed to checkout. However, these rates are for destinations within Malaysia.

3. TRACKING AND UNCOLLECTED

    • Tracking number will send to your email and update to your MusclesUP account once the order(s) had sent out.
    • Parcels will be left at courier office for self collection if no one is around during time of delivery. We will not resend parcels if uncollected parcels are returned to us, unless you top up for courier charges again.

4. COURIER SERVICE

City-Link Express
    • Order takes 1 to 3 business days to reach the destination depending on location.
    • Peninsular Malaysia is Flat rate RM10
    • East Malaysia first 1 kg is RM12. Each additional 1 kg is RM12.
    • You can track your parcel on http://www.citylinkexpress.com/


Airpak-Express
    • Order takes 1 to 3 business days to reach the destination depending on location.
    • Peninsular Malaysia is Flat rate RM10
    • East Malaysia first 1 kg is RM12. Each additional 1 kg is RM12.
    • You can track your parcel on www.airpak-express.com/
    • Airpak Express Contact Number


Pos Malaysia for Sabah and Sarawak only.
    • Pos Malaysia (normal pos) charges is cheaper for ship heavy weight item(s). But it take longer to arrive final destination.
    • Order takes 14-21 business days to reach the destination depending on location.
    • You can track your parcel on www.pos.com.my


Pos Laju
    • Pos Laju shipping charges is calculate by weight(s).
    • Order takes 1 to 3 business days to reach the destination depending on location.
    • You can track your parcel on www.pos.com.my


Gdex Express


Note: Please call the courier service for enquire your shipment(s). More information please refer to courier service website.

5. CUT-OFF TIME


City-Link Express, Gdex Exprss, Airpak Express and Kangaroo Express

    • Monday to Friday cut-off time is 4:00pm.
    • For all orders place after Friday's cut-off time will be processed on the next following Monday .

Pos Laju

    • Monday to Friday cut-off time is 12:00pm.
    • For all orders place after Friday's cut-off time will be processed on the next following Monday .

Pos Malaysia (Normal Pos)

    • he order needs to place at least one day in advance. The order will be ship on the next working day only.
    • For all orders place on Friday's will be processed on the next following Monday .


Notice: Please be informed that e-Banking/ Giro transfer will take 2 to 3 days before payment is credited into our bank account. Therefore we will only ship out the item(s) after payment has been cleared.

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